Terms and Conditions

Terms and Conditions

 

CANCELLATION POLICY

If you can no longer make your stay, you are welcome to gift/ sell your stay to friends or family. Please let us know the new guest’s details in advance of their arrival.

If it becomes necessary for you to completely cancel your booking, please let us know in writing and we will, without prejudice, take reasonable steps to re-let the Pod. Should we re-let your Pod, we will refund you the balance of your booking value minus a £50 administration fee.

If we are unable to re-let your Pod our cancellation policy is as follows:

Cancellation by you over 28 days before your stay – We will issue you 50% of your booking value in credit.

Cancellation by you 5 – 14 days before your stay – We will issue you 30% of your booking value in credit.

Less than 5 days before your stay – You will incur the full charge of your stay.

We understand the disappointment of needing to cancel your booking last minute. To protect you, we strongly advise you take out travel insurance for your stay in the eventuality that you need to cancel. Claiming on your insurance policy is the only way to receive a full cash refund.

 

CHECK IN/OUT

Check-in is from3.00pm on the day of arrival, Checkout is 10am. Your check-in is contactless, and you will be sent details prior to your arrival.

 

DAMAGE

If you cause any damage to your Hut or elsewhere on the site during your stay, please inform us immediately. We understand that accidents happen but often damage is made worse by being left without any clearing up.

 

NUISANCE

We are a quiet peaceful site, and we ask all guests to be respectful to others on the site. Loud noise and nuisance will not be tolerated at any time and all noise must be kept to a minimum after 10pm. Guests who in our reasonable opinion are causing a nuisance may be required to immediately leave the site.

 

OCCUPANCY

Occupancy of the Pods must not exceed the required guests and we reserve the right to decline accommodation and/or ask you to leave the site at any time if your numbers exceed this. The booking will then be deemed cancelled with full loss of payment.

We don’t allow anyone on site who is not staying with us unless this has been specifically requested prior to your stay and we have agreed to it under the specific circumstances.

 

DOGS

Dog owners are requested to follow the following rules:

We love our pets and would like to welcome one large dog or two small well-behaved dogs to our dog-friendly pods which have fenced and gated front gardens but out with your pods garden area the dogs must STRICTLY be kept on their leads for the protection of our farm animals. Any owners responsible for dogs exercising off lead will be asked to leave, as we ask kindly for your cooperation in keeping tight control near our livestock. There are a lot of dog-friendly walks near Glengolly Getaways and a list with directions can be emailed to you.

Dogs should be kept under strict control around the children’s play area and BBQ area at all times as not everyone is a dog lover. Children especially may be scared of even the friendliest dog.

You must lift and dispose of any dog dirt immediately.

Dogs will not be permitted to be left unattended in the pod for any period of time, please take them with you when you go exploring.

Please do not let your dog jump up on the furniture as it could result in scratches and damage.

Owners will be accountable for any damage caused by their dog and may be required to pay for repairs where appropriate.

 

COMPLAINTS

We hope that you really enjoy your stay with us, but if you have any issues, please let us know immediately so we can rectify them for you. Unfortunately, we will not be able to deal with any complaints once you have left the site.

 

CLOSURES

In extreme weather, Glengolly Getaways reserves the right to close the site. In this circumstance, we will move your booking to an alternative date.

 

CHILDREN & MINORS

Glengolly Getaways requires that anyone under the age of 18 must be accompanied by someone over the age of 21 years old.

 

SMOKING

Smoking is not permitted inside the Pods or inside any public space under any circumstances. Smoking outdoors is permitted but please collect any cigarette butts and dispose of them appropriately.

Book one of our glamping pods online today or contact us for more information